Get to know us.
Jordan Shay - Founder
My name is Jordan Shay, and I am the Founder and a Licensed Medicare Agent at Senior Med Partners. With over 5 years of experience in the insurance industry, I specialize in all areas of Medicare, including Medicare Advantage, Medicare Supplements, and Prescription Drug Plans.
I started Senior Med Partners because I saw a major gap in this industry — too many seniors enroll in a plan and never hear from their agent again. I believe Medicare should be built on long-term relationships, not one-time transactions. My passion is providing my clients with consistent, year-round guidance, education, and support, so they always feel confident in their coverage as their needs change.
I am licensed to serve clients in Indiana, Texas, and Florida, and I take pride in offering personalized, transparent, and unbiased Medicare guidance. My goal is simple: to remove the confusion from Medicare and replace it with clarity, confidence, and trusted support.
Outside of work, I’m a proud father of five children, and my family and I love traveling the country in our RV, exploring new places and creating lifelong memories. I bring that same level of dedication, care, and commitment to every client relationship I build.
Mercedese Shay - Customer Care
My name is Mercedese Shay, and I serve as Customer Care & a Licensed Medicare Agent with Senior Med Partners, based in Indianapolis. I bring over 10 years of experience in customer service and 2 years in the insurance industry, where I now specialize in Medicare.
What I enjoy most about my role is the meaningful relationships I get to build with our clients and the opportunity to truly help people understand their insurance coverage with confidence and peace of mind. I believe everyone deserves patience, clarity, and genuine care when navigating their healthcare decisions, and I strive to provide that with every interaction.
Outside of work, I love working out, spending time outdoors, and traveling whenever I get the chance. I have a warm heart for helping others, and I’m grateful to be part of a team that is dedicated to serving our clients with compassion and integrity.
Bianca Avila - Licensed Agent
My name is Bianca, and I am based in Florida. I’m a proud mom to my wonderful daughter, Mia, and in my free time I enjoy staying active through outdoor running, Pilates, and all things fitness. I’m also a certified nutrition coach who loves cooking and experimenting with new, healthy ideas in the kitchen.
I have been in the insurance industry for 4 years, specializing in retirement planning, including Medicare and life insurance options. Over the years, I’ve built strong, lasting relationships with my clients by focusing on trust, education, and personalized service. I look forward to helping more individuals and families find tailored insurance solutions that bring long-term security and peace of mind.